Account Manager Role at Yoghurt Digital

Overview

Thanks to several exciting client wins and our existing portfolio of clients, we're looking to add another member to our family to help with account management of both new and existing clients.

The Company

Yoghurt Digital is a leading digital marketing agency based in Sydney. We’re a bunch of highly motivated digital marketers looking to show the industry the power of data and understanding consumer behaviour. We balance smart data insights and inspired strategy to help produce powerful results for our clients.

The Role

As an Account Manager, you'll play an integral role as the liaison between clients and internal teams in order to support our client’s digital marketing objectives.

This is an opportunity for someone to take charge of their career progression by developing and growing with us. Your primary focus will be understanding the requirements of our clients and contributing to the business’ growth by cultivating and maintaining client relationships.

You must have a passion for learning and understanding each of your client's industries, customers and business objectives. You have excellent attention to detail, can prioritise your workload, have phenomenal communication skills and are confident in speaking with clients and new prospects.

You can manage the day-to-day running of projects and coordinating with internal teams to streamline processes. Your priority is ensuring a high level of client satisfaction and surpassing client expectations.

The ability to think, problem-solve, ask the right questions and be willing to offer well-thought-through strategies should all be part of your DNA. This is a fantastic opening to become part of a close-knit agency with energetic people who genuinely love what they do.

You will be responsible for:

• Act as the point of contact for clients across all digital marketing activities
• Develop, manage and grow your portfolio of clients by developing and executing world-class digital strategies
• Build and maintain strong, long-term client relationships
• Communicate with clients regularly and through frequent touchpoints
• Coordinate client’s requests and feedback with internal teams
• Ensure all work is completed on time and within budget
• Oversee client work to ensure expectations are met and work maintains a high quality
• Manage task assignments through company’s systems
• Report monthly on digital marketing metrics and provide meaningful insights to your clients
• Stay up-to-date on digital marketing trends

To be successful in this role you will have:

• A minimum of 2+ years’ experience working in a similar role
• Exceptional attention to detail
• Exceptional organisation, time management and project management skills
• Data-driven mindset and client-oriented attitude
• Excellent verbal and written communication skills
• Problem solving and critical thinking skills
• Knowledge of digital marketing strategy across SEO, SEM and CRO/UX
• The ability to multitask and manage multiple projects at once
• A strong desire for continuous development and learning
• Experience using Google Analytics, Google Ads, Facebook Business Manager and Google Data Studio

Valued, but not required:

• Hands-on experience across digital marketing channels
• Conversion Optimisation and A/B testing knowledge